Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods supported by Shopify Payments.

2. Do you ship to the United States?

Yes! We currently ship exclusively within the United States.

3. How long does shipping take?

Shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.

4. How can I track my order?

Once your order ships, you will receive an email with a tracking number and link to monitor your shipment.

5. Can I change or cancel my order?

Orders can only be changed or canceled within 1 hour of placing them. Please contact us immediately at contact@modestcharm.store.

6. What is your return policy?

Please refer to our Returns Policy page for detailed information on returns and exchanges.

7. What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue at contact@modestcharm.store. We will assist with a replacement or refund.

8. Do you offer gift wrapping or personalized messages?

Currently, we do not offer gift wrapping or personalization services, but stay tuned for updates!

9. How can I contact customer support?

You can reach us at contact@modestcharm.store or through the contact form on our website. We aim to respond within 24 hours on business days.